Privacy Policy

1. Introduction

Raspond is a product of Beoned Ltd ("we", "our", "us"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (raspond.com) and our services.

Beoned Ltd is registered in England and Wales. Registered office: 124 City Road, London, EC1V 2NX.

We are registered with the UK Information Commissioner's Office (ICO).

Data Protection Officer: dpo@raspond.com

If you have any questions about how we handle your data, contact us at: privacy@raspond.com

2. Information We Collect

We collect information you provide directly, such as when you create an account, use our Service, or contact us.

Information collected includes: account registration information (name, email, company); RFP documents and proposal content you upload; communications (emails, support tickets); payment information (processed securely by third parties); and usage data (which features you use, how often, etc.).

3. How We Use Your Information

We use your information to: provide, maintain, and improve our Service; process transactions and send transaction confirmations; respond to your inquiries and provide customer support; send promotional communications (with your consent); analyze usage patterns to improve our Service; and comply with legal obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). However, no method of transmission over the internet is 100% secure.

5. UK GDPR and Data Subject Rights

If you are located in the UK or EU, you have the following rights: right to access your personal data; right to rectification of inaccurate data; right to erasure ("right to be forgotten"); right to restrict processing; right to data portability; right to object to processing; and right to withdraw consent.

To exercise these rights, contact us at privacy@raspond.com.

6. US Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or other US states with privacy legislation, you may have additional rights including the right to know what personal data we collect, the right to delete your data, the right to opt out of data sale (we do not sell personal data), and the right to non-discrimination for exercising your rights. To exercise these rights, contact privacy@raspond.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service. You can request deletion of your data at any time.

8. Third-Party Sharing

We do not sell, trade, or rent your personal information. We may share information with: service providers (hosting, analytics, payment processing); legal authorities if required by law; and with your explicit consent.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to this transfer.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: privacy@raspond.com. Data Protection Officer: dpo@raspond.com.